Support
Questions about Moonsoon? Start here — the same answers are in the app, under Settings → Help & support.
Getting started
How do I track a night?
Before bed, tap Start Sleep on Home. Moonsoon listens through the night and saves the sounds it picks up. You can lock your phone — recording keeps going.
In the morning, tap I am awake. That stops tracking, saves the night and opens its report.
iOS doesn't let apps start recording by themselves, so every night starts with that one tap. A session shorter than 20 minutes isn't saved.
Can I start from Control Center, the Lock Screen or the Action Button?
Yes. Moonsoon has a Start Sleep widget for your Home Screen, StandBy and Lock Screen, and a Start Sleep control for Control Center, the Lock Screen's buttons and the Action Button. Each one opens Moonsoon and starts your night, just like tapping Start Sleep on Home.
Widget: touch and hold an empty spot on your Home Screen, choose Add Widget and search for Moonsoon. For the Lock Screen, touch and hold it, tap Customize, then the widget area. Widgets need iOS 16.2 or later.
Control: open Control Center, tap +, then Add a Control, and search for Moonsoon. Controls need iOS 18 or later.
Action Button: in the Settings app, open Action Button, choose Controls or Shortcut, and pick Moonsoon's Start Sleep. You can also ask Siri to "start sleep tracking in Moonsoon".
iOS doesn't let apps start recording by themselves, so each of these opens Moonsoon first — from a locked phone, after Face ID or your passcode.
Where should I put my phone?
On your nightstand or bedside table, close to your head, with nothing covering it. The nearer it is to you, the more clearly Moonsoon hears you.
Never put it under your pillow or mattress — especially while it's charging. It can overheat there, and the bedding muffles the very sounds Moonsoon listens for.
Plugging it in is a good idea: listening all night uses battery.
What's different about my first night?
Your first tracked night is fully unlocked: you can play back every clip Moonsoon saved, even on the free plan.
From the second night on, the free plan keeps the 5 most significant clips of each night unlocked — snoring, talking and other clear sounds first, not simply the earliest ones. Premium unlocks every clip.
On the free plan you can also watch a short ad to unlock one more clip.
A session under 20 minutes isn't saved, so a quick test doesn't use up your first night.
Is Moonsoon a medical device?
No. Moonsoon is not a medical device, and nothing in it is a diagnosis. It tells you what it heard during the night and how that compares with your other nights.
Loud, regular snoring with pauses, gasping or choking — or feeling very sleepy during the day — is worth talking to a doctor about.
Recording & detection
What sounds does Moonsoon pick up?
Snoring, sleep talking, coughing, a crying baby, pets, movement, breathing and other room sounds. Each one is saved as a short clip on the night's report, at the time it happened.
Detection runs entirely on your device, using Apple's built-in sound classifier. Nothing is uploaded to be analysed.
Moonsoon can't tell one person from another, so a partner's snoring counts as yours until you mark it on the report.
Can Moonsoon tell me what I said?
Yes, when your device can do it on its own. If a night has sleep talking, its report offers Show what you said. The first time, iOS asks whether Moonsoon may use speech recognition. Its message there is about speech recognition in general: Moonsoon only ever uses the on-device kind.
The words are made on your device, from the clip itself: your voice is never sent to us, to Apple or anyone else to be turned into text. If your device can't recognise your language on its own, the report says so rather than send your voice online.
Only clips you can play are turned into text; a locked clip needs unlocking first. When the words aren't clear, the report says Mumbling — no clear words instead of guessing.
The text is kept with its night, on your phone, and Moonsoon never sends it anywhere. Like the rest of your nights — and the clips you keep — it's part of your device's own backup (iCloud or your computer, if you back up); every other clip is kept out of it. It stays after the clip's audio is deleted (7 nights on), and it goes when the night's data is deleted — or all of it at once when you turn off Settings → Privacy → Show what you said.
Apart from that backup, words leave your phone only if you add them to a picture of the night you share, or switch them on for a backup file you make in Settings → Your nights — each after a confirmation that says so. If you said no to speech recognition, you can turn it on in iOS Settings → Moonsoon.
It heard my fan (or my partner) as snoring. Can I fix that?
Yes. On the night's report, tap ••• next to the clip. Choose That's not snoring, That's my partner — don't count it, or pick the right label under Wrong label?
Your snore score, snore time and 7-night trend change straight away. To take it back, open the same menu and choose Undo.
You can correct any clip you can play. A locked clip needs unlocking first.
How is my sleep score worked out?
It comes only from what Moonsoon measured: how long you slept compared with 8 hours (the biggest part), how much of the night was restless — loud sounds that likely woke you — and how much of it you snored.
The light, deep and REM chart on the report is an illustration of a typical night, drawn around your restless moments. A phone microphone can't measure sleep stages, so the chart doesn't count toward the score. If you wear an Apple Watch to bed, the report can show the stages it measured instead — they don't count toward the score either.
Because it's based on sound, the score is a guide to your nights, not a medical measurement.
What are breathing pauses (beta)?
Some reports have a Breathing pauses (beta) card. Each pause is a moment when steady snoring went completely silent for about 10 to 90 seconds, then came back with a gasp, a snort or a sudden louder snore.
Moonsoon flags one only in the middle of steady snoring, only when nothing at all was heard during the silence, and only when the snoring carried on afterwards — so plenty of quiet moments are never flagged. Tap a time to hear what came right after it.
If that clip wasn't you, or wasn't snoring, correct it with ••• under Night sounds and the pause goes away. Undo brings it back.
Moonsoon can't diagnose sleep apnea. If pauses show up often, or you're sleepy during the day, talk to a doctor.
Can Moonsoon use my Apple Watch's sleep stages?
Yes. If you wear an Apple Watch to bed, open the night's report and tap Use Apple Watch stages. Moonsoon reads the stages your Watch recorded for that night from Apple Health and shows them instead of the illustration, marked From Apple Watch — with Snoring by stage, which shows how your snoring split across them.
Wear an Oura ring, a WHOOP, a Garmin, a Withings or an Ultrahuman instead? If its app writes your sleep stages to Apple Health, Moonsoon reads those too, the same way — Use Apple Watch stages brings them in as well — and marks them “From Oura” (or whichever yours is). A night uses one device's stages, the one that recorded most of it, never a mix of two. Other apps' estimates are never used, and vitals come from an Apple Watch only.
With Sync sleep to Apple Health on in Settings, Moonsoon looks for your Watch's stages by itself when you open a report.
Moonsoon uses them only when they cover most of the night. If your Watch ran out of battery or came off partway, the report says it recorded only part of the night and keeps the illustration. To go back to the illustration on a night, tap Use the illustration instead.
If none show up, either your Watch didn't record that night — its stages can take a while to reach Health after you wake — or Moonsoon isn't allowed to read Sleep. Apple doesn't tell apps which, so check in the Health app: your profile → Apps → Moonsoon.
Moonsoon never sends the stages anywhere — they're kept with the night, like the rest of it — and they don't change your sleep score.
Can Moonsoon show my Apple Watch's blood oxygen and breathing?
Yes. If you wear an Apple Watch to bed, open the night's report and tap Show Apple Watch vitals. Moonsoon reads from Apple Health what your Watch recorded inside that night — blood oxygen (average, lowest and when), respiratory rate, heart rate and, with iOS 18 and watchOS 11 or later, Breathing disturbances — and shows them under From your Apple Watch, with how many readings each one rests on.
Once you've allowed it — with that button, or by turning on Sync sleep to Apple Health in Settings — Moonsoon looks for them by itself whenever you open a report.
Breathing disturbances are Apple's own measure: Moonsoon shows Apple's number and, when Apple gives one, Apple's own reading of it (elevated or not elevated). Moonsoon adds no thresholds of its own. Apple Watch measures these; Moonsoon only shows them, and they can't diagnose anything — Apple itself intends its Blood Oxygen readings for general fitness and wellness, not medical use. Talk to a doctor if you're concerned.
If none show up, either your Watch didn't record them that night — they can take a while to reach Health after you wake — or Moonsoon isn't allowed to read them. Apple doesn't tell apps which, so check in the Health app: your profile → Apps → Moonsoon.
They're free, like your Watch's stages. Moonsoon never sends them anywhere: they're kept with your nights — so, like them, in your device's own backup — and never go into a Moonsoon backup file or the picture of a night you share. They go into the PDF from Share with your doctor only while Include Apple Watch vitals is on.
Why are there only a few clips — or none?
Moonsoon saves a clip only when a sound stands out from the quiet of your room, so a calm night can have very few.
If you snore quietly, set Listening sensitivity to High in Settings, under Sleep: softer sounds become clips too.
While your sleep sound plays, Moonsoon doesn't record, so it never picks up its own audio. Listening starts when the sound's timer ends — or when your Start listening after delay is over, if that's later.
On a very busy night, Moonsoon saves only the most significant clips. Your snore time still counts every snore it heard.
If the session screen said Recording paused, the microphone was interrupted — by a phone call, for example. Moonsoon tries to restart it by itself, and tapping the message restarts it too.
Can I play a sleep sound while tracking?
Yes. In Sounds, pick a sound and how long it should play. It starts when you tap Start Sleep and stops when its timer ends.
Moonsoon doesn't record while it plays, so the sound never ends up in your clips. Listening starts when it stops — or when your Start listening after delay is over, if that's later.
Changed your mind in the night? While it plays, tap the sound on the night screen: Stop now fades it out, 15 more minutes keep it going, and the slider changes how loud it is. Listening still starts only once it has stopped.
Free sounds: White noise, Pink noise, Gentle rain, Ocean waves and Box fan. Premium unlocks all 18.
Can I fall asleep to a podcast or music from another app?
Yes. Start it in its own app, before or after you tap Start Sleep. Moonsoon doesn't stop it, and keeps listening while it plays.
Through the speaker, Moonsoon hears it too. So talking heard while another app plays is marked Another app: it isn't counted as your sleep talking or turned into text, and no breathing pause is looked for meanwhile. Snoring still counts. The report says when it happened.
If a clip marked Another app was really you, tap ••• next to it and choose Sleep talking.
With AirPods or other headphones, your audio stays in your ears at full quality, and Moonsoon keeps listening with the phone's own microphone — so the phone still belongs on the nightstand, near you.
It recorded my fan — or missed my quiet snoring. Can I change what it picks up?
Yes. In Settings, under Sleep, choose Listening sensitivity. Normal is right for most bedrooms.
Low is for a fan, an air conditioner or a CPAP: a sound has to be louder and clearer to become a clip, and quiet sounds Moonsoon can't name don't become clips. High is for quiet snorers in a quiet room: softer sounds become clips too.
The change applies from your next night. To fix a clip from a night already recorded, correct it on the report with •••.
Can Moonsoon wait a while before it starts listening?
Yes. On Tonight, under Start listening after, choose 15, 30, 45 or 60 minutes. Moonsoon doesn't record until then, so reading and settling in stay out of your clips. The session screen shows when listening starts.
With a sleep sound as well, listening starts when the later of the two ends.
Nothing is heard during the delay, so Moonsoon never reads it as quiet sleep: your sleep score and your snoring per hour count only the time it listened, no breathing pause is flagged in it, and Wake gently can't ring early before listening starts. Your alarm still rings on time.
Alarm & notifications
How does the alarm work?
Set the time and sound on Home before you tap Start Sleep. Moonsoon plays the alarm itself — with the screen locked, too — starting softly and growing louder over its first minute, and keeps it ringing until you tap Snooze or I am awake, for up to 15 minutes.
Snooze quiets it for as long as you chose under Snooze on Home, then it rings again — up to 3 times a morning; after that only I am awake stops it. The backup alarm moves with each snooze.
Under Repeat, choose Every day, or By weekday to give each day of the week its own time — or no alarm at all on the mornings you sleep in. When you tap Start Sleep, the night takes the time of the morning it ends on; Home always shows tonight's.
Plans changed after Start Sleep? Tap the alarm time at the top of the night screen: Change time moves this night's alarm, and No alarm tonight switches it off until the next night. Your alarm settings on Home stay as they are, and the backup alarm follows the change.
With Wake gently set to 10, 20 or 30 minutes, it can ring up to that much earlier — but only once it hears you stirring: turning over, talking or coughing, not a single noise from outside. It never rings later than the time you set. Choose Off to be woken at the time exactly.
It only rings during a tracked night. On nights you don't track, use the Clock app.
Its volume follows your phone's media volume; the slider on Home sets how loud it is within that. Home and the night screen both tell you when it would ring too quietly or into headphones. Switch the alarm off on Home or in Settings → Sleep → Wake-up alarm.
Does silent mode or a Focus stop the alarm?
Not while Moonsoon is tracking. The alarm is sound the app plays, like music, so silent mode and Focus modes such as Sleep don't mute it. Your media volume does, so keep it turned up. On iOS 26 and later, if it's low or headphones are connected at alarm time, Moonsoon stays quiet and lets its system alarm ring instead, if you allowed it.
The backup for a night Moonsoon was closed during depends on your iOS version. On iOS 26 and later it's a system alarm, which rings through silent mode and Focus like the Clock app's. Before that it's a notification marked Time Sensitive, with your alarm's sound and again 2 minutes later: it can come through a Focus if Time Sensitive notifications are allowed for Moonsoon — but with your device on silent it won't make a sound.
My alarm didn't go off. Why?
The alarm plays from the app, so it can only ring while Moonsoon is still running. If it was closed during the night — swiped away in the app switcher, or stopped by iOS — the in-app alarm can't play.
That's what the backup is for. On iOS 26 and later, if you allow it, Moonsoon sets a system alarm for your alarm time, which rings even with the app closed. On earlier versions, or if you didn't allow it, Moonsoon schedules a notification with your alarm's sound for 2 minutes after your alarm time instead, and another 2 minutes after that — they need notifications to be allowed for Moonsoon. Either way the backup only reaches you if the alarm itself didn't ring or couldn't be heard — the notifications also come if the alarm rang its full 15 minutes without anyone stopping it.
If iOS paused Moonsoon and it only resumes more than 15 minutes after your alarm time, it won't ring that late — the session screen tells you the alarm was missed instead.
For a dependable wake-up: keep tracking running (don't swipe Moonsoon away), plug your phone in, and keep your media volume up.
Can Moonsoon nudge me when I snore?
Yes, if you'd like it to. In Settings → Sleep, switch on Nudge me when I snore. After 3 minutes of steady snoring, Moonsoon plays a soft chime — a cue to change position, not an alarm. Tap Hear it to hear how quiet it is.
If you snore on after a chime, the next one that night is a little louder; if the snoring stopped, the next one stays at the same level. It never goes past a quiet limit, so it stays gentle for someone asleep next to you.
It waits 30 minutes into the night, leaves at least 20 minutes between chimes and plays at most 6 a night. It never plays while your sleep sound does, before listening starts, or close to your alarm. The microphone pauses while it plays, so the chime is never recorded.
The report says how many chimes played and after how many of them the snoring stopped within 2 minutes. It's a comfort feature, not a treatment — if your snoring worries you, talk to a doctor.
What notifications does Moonsoon send?
Only ones scheduled on your phone. There's no account or server behind them, and they never include your recordings.
Reminders and summaries — the bedtime nudge, the weekly recap, new patterns and a gentle nudge after a pause — are yours to switch on or off in Settings → Notifications. The heads-up when a night is still recording long after you usually wake is separate: it's on by default and has its own switch there.
Two more come with things you set up: the backup alarm on tracked nights (on iOS 26 and later a system alarm takes its place), and — if you start Premium with an introductory price — a heads-up 2 days before that price ends.
Not getting any? Check that notifications are allowed in iOS Settings → Notifications → Moonsoon.
Privacy & data
Does my audio leave my phone?
Not unless you send it. Recording and sound detection happen on your device, and your clips are stored only in Moonsoon's own storage there. Your nights themselves — their numbers, notes and any words from Show what you said — are part of your device's own backup (iCloud or your computer, if you back up), like any app's data, and so are the clips you keep: a new device restored from that backup has them too. Every other clip is kept out of it.
Moonsoon has no account and no cloud, and never uploads anything itself. Audio leaves only in that backup, for the clips you keep, or if you share a clip yourself, after a confirmation that says so. Apart from that backup, the words Moonsoon read from your sleep talk leave only if you add them to a picture of the night you share, or switch them on for a backup file you make — again, each after a confirmation. A support email never includes audio or clips.
If you turn on Apple Health sync, Moonsoon writes each night's time in bed and time asleep to Health — never any audio. If you let it, it also reads the sleep stages and overnight vitals (blood oxygen, respiratory rate, heart rate, breathing disturbances) your Apple Watch recorded for a night. Moonsoon never sends them anywhere: they're kept with your nights, in that same backup, and go into a doctor PDF only if you share one with Include Apple Watch vitals on.
How long are my recordings kept?
The clips from your 7 most recent nights stay on your device. Older nights keep their score, timeline and numbers — and any words from Show what you said — but their audio is deleted and those clips show Audio expired. Clips you keep are the exception: they stay until you stop keeping them. Stop keeping one, and it's deleted like any other clip once its night is no longer one of your 7 most recent.
If recordings take up more than about 300 MB, older nights give up their audio sooner — never last night's, and never a clip you kept.
You can delete everything yourself at any time in Settings → Privacy → Delete all sleep data.
Can I keep a clip for longer?
Yes. On the night's report, tap ••• next to the clip and choose Keep this clip. A kept clip isn't deleted after 7 nights, or when recordings take up space: it stays on your device until you choose Stop keeping this clip, or delete your data.
You can keep any clip you can play; a locked clip needs unlocking first. A clip you marked That's my partner — don't count it can't be kept, and marking a kept clip that way stops keeping it.
You'll find them all in Settings → Your nights → Kept clips, newest first, to play, share or stop keeping.
The free plan keeps up to 3 clips at a time; Premium keeps as many as you like. If Premium ends, the clips you kept with it stay yours: they still play, any words read from them stay readable, and they don't count toward the free plan's 3.
Once you keep 3, a short optional ad can keep one more.
Kept clips are stored compressed, so they take little space, and — unlike every other clip — they're part of your device's own backup (iCloud or your computer, if you back up): a new device restored from that backup has them too. Moonsoon itself never uploads them. A backup file from Settings → Your nights remembers which clips you kept but never carries their audio, so on another device restored from that file they show Audio expired.
Can I get my nights into a spreadsheet?
Yes. In Settings → Your nights, tap Export as a spreadsheet (CSV). You get one file with a row per night — date, bedtime and wake time, time in bed, time heard and time asleep, sleep score and snore score, minutes of snoring, snoring per hour, the share of the night spent snoring, breathing pauses, your tags and how rested you felt — to open in Numbers, Excel or Google Sheets. It's free on every plan.
Your notes go in only if you switch on Include your notes before the file is made. The file never has audio, the words from Show what you said, or anything from Apple Health: on nights with Apple Watch stages, the time asleep is Moonsoon's own measurement, not the Watch's. A blank breathing-pauses cell means that night had nothing to check.
Moonsoon shares it like a backup — save it to Files, AirDrop it or send it — and anyone who has the file can read it. A spreadsheet can't be restored: to move your nights to another phone, use Back up my nights.
How do I delete my data?
To delete one night, open its report, tap ••• at the top and choose Delete this night. The night, all its clips — the ones you kept too — and any text made from them are deleted for good, and Trends, your averages and experiments stop counting it.
To delete one recording, tap ••• next to the clip, then Delete this recording. Its audio and any text made from it are deleted; the sound itself still counts in that night's numbers.
To delete everything, go to Settings → Privacy → Delete all sleep data. It removes every night, all its clips and any text made from them, and it can't be undone.
Deleting the app removes everything Moonsoon stored, too. Nights already synced to Apple Health stay in Health — you can remove them in the Health app.
Your subscription isn't affected — it belongs to your Apple ID.
Why does Moonsoon ask about ads?
Ads are optional. On the free plan, a short ad can unlock a clip, a Premium sound or detailed Trends, and one only plays when you ask for it.
Before the first ad, Moonsoon asks whether ads may play at all, and no ad software starts until you tap Continue. The ads come from Unity LevelPlay and its partners, which use your device's advertising identifier to show and measure them. iOS may then ask separately about tracking.
To change your answer, go to Settings → Privacy → Ads & privacy. No thanks turns the offers off. You can also turn off tracking in iOS Settings → Privacy & Security → Tracking.
Premium has no ads, and your recordings and sleep data are never shared with ad partners.
Subscription & billing
How much is Premium?
Premium is $4.99 a month or $29.99 a year. Lifetime is a single payment of $99.99. These are the App Store's prices for your country.
Monthly and yearly plans renew automatically until you cancel. Lifetime never renews, and it includes every Premium feature added in the future.
I already paid. How do I get Premium back?
Moonsoon asks the App Store what your Apple ID owns each time it starts, so after reinstalling or on a new device, Premium or Lifetime usually comes back by itself.
If it doesn't, tap Restore purchases in Settings → Subscription — it's on the paywall, too. Make sure you're signed in to the App Store with the Apple ID you paid with.
Premium works on every iPhone and iPad signed in with that Apple ID. Your nights don't sync between devices on their own, but you can take them with you: Settings → Your nights → Back up my nights makes one file you keep somewhere private, and Restore from a backup on the new phone adds its nights. The file holds each night's numbers, notes and tags — no audio, nothing from Apple Health, and the words from your sleep talk only if you switch them on for that file. Setting up a new device from your old one's own backup (iCloud or your computer) brings your nights and the clips you kept, too.
How do I cancel or change my plan?
Subscriptions are handled by Apple. Tap Manage subscription below to change your plan or cancel — or go to the Settings app → your name → Subscriptions.
Cancel at least 24 hours before the renewal date to avoid the next charge. Premium stays on until the end of the period you've paid for; after that Moonsoon goes back to the free plan, and your nights stay on your phone.
Deleting the app doesn't cancel a subscription, and neither does buying Lifetime: after switching, cancel the subscription here too. Lifetime itself never renews, so it has nothing to cancel.
How do I ask for a refund?
Payments go through Apple, so refunds are requested from Apple at reportaproblem.apple.com. Moonsoon never sees your payment details and can't issue refunds itself.
If something didn't work the way it should have, please tell us too — we'd like to fix it.
Troubleshooting
Moonsoon says it can't use the microphone
Moonsoon needs the microphone to hear your night. Turn it on in iOS Settings → Moonsoon → Microphone, then start the night again. Until it's on, Home says so above Start Sleep, with a way to the switch.
The microphone is only used while a night is being tracked, and the audio is analysed on your phone.
My night stopped early, has a gap, or its report is missing
If Moonsoon was closed during the night — swiped away, or stopped by iOS to free up memory — recording stops there. Moonsoon saves what it hears as it goes, so the next time you open it, it rebuilds the night up to that point and Home offers its report, as long as it lasted at least 20 minutes.
If something else takes the microphone in the night — a phone call, Siri, or another app that records — Moonsoon can't hear the room until it's free again. Either way, the night's report says so at the top, and time Moonsoon didn't hear never counts as quiet sleep: your sleep score and your snoring per hour count only the time it heard. A night it heard less than 60% of is left out of your 7-night average, your experiments and what changes your snoring.
To keep a night running: don't swipe Moonsoon away, keep your phone plugged in, and leave some free storage.
Does tracking drain my battery?
Listening all night uses some battery, so plug your phone in if you can. If you start a night at 30% or less without a charger, the session screen reminds you.
The bedside clock (the moon button during a night) keeps the screen on — turned down low, with your own brightness back when you leave it — which still uses more power: use it with the charger in, or simply lock your phone.
Charge it on the nightstand, never under a pillow or mattress.
Didn't find your answer? We usually reply within a day. In the app, Settings → Help & support → Contact support can add diagnostics — only if you choose to, and never audio.
subotic.djo@gmail.com