Support
Questions about Moonsoon? Start here — or email us any time.
How do I track my sleep?
Open Moonsoon before bed and tap Start Sleep. The microphone listens through the night and your phone records & classifies the sounds on-device. In the morning, tap Stop to see your report. Because iOS can't start recording on its own in the background, a session is always started manually.
Does my audio leave my phone?
No. All recording and classification happens on your device. Your night-sound clips live in the app's local storage and are never uploaded. Moonsoon has no account and no cloud.
The microphone permission is denied
Moonsoon needs the microphone to record night sounds. Enable it in iOS Settings → Moonsoon → Microphone, then reopen the app.
My alarm didn't go off
Keep a sleep session running (Start Sleep active) and don't force-quit the app overnight. Make sure your ringer/volume is up and that Moonsoon has microphone access so the session stays alive.
How do I delete my recordings and data?
Go to Settings → Delete all sleep data inside the app. Uninstalling Moonsoon also removes all local data from your device.
What's free and what's Premium?
You can track your sleep and hear tonight's highlights for free, including a couple of sleep sounds per category. Premium (or Lifetime) unlocks every night-sound clip, the full sound library and detailed trends.
How do I restore a purchase?
On a new device or after reinstalling, open the paywall and tap Restore Purchases. Your Premium or Lifetime unlock is tied to your Apple ID.
How do I manage or cancel a subscription?
Subscriptions are handled by Apple: iOS Settings → your name → Subscriptions → Moonsoon. A Lifetime purchase is one-time and never renews.
Didn't find your answer? We usually reply within a day.
subotic.djo@gmail.com